Out of Towners
"...successful Web pages are usually a delicate balance, and it's important to keep in mind that even a minor change can have a major impact. Sometimes the real challenge isn't fixing the problems you find - it's fixing them without breaking the parts that already work" (Krug 158).
When we ask people to test our websites, we should be aware that some problems that might find and have with the site may be harder to fix than we think. Let's say person X says that the page on subject Y doesn't make sense it is harder to navigate through and read. Well Y maybe connected to Z and to change Y would mean that we would have to redesign both pages.
"Whenever you're making changes, think carefully about what else is going to be affected. In particular, when you're making something more prominent than it was, consider what else might end up being de-emphasized as a result" (Krug 158).
When we decide to make changes in our papers, our IF games, our blog entries, our life, we consider what else may be affected as well. We must do this with our websites and especially with our writing for the web.
In order to have a great site, we have to test. Krug explains that usability testing is like have friends visiting from out of town. You make the tourist rounds with them, you see things about your home town that you usually don't notice because you're so used to them. You realizee that a lot of things that you take for granted aren't obvious to everybody.
No matter how many people you test, if they are the targeted audience or not, this user will always point out things you can do to improve your site because as the designer, you will oversee a link, a color, a font, a picture, etc that should either have more emphasis or be removed.
TEST, TEST, TEST!