"Some journalists might be tempted to dismiss these concerns as evidence that many people are naive or unsophisticated about the news media; that they simply don't understand; that they don't have the basic technical vocabulary of media criticism to articulate concerns intelligently.
"We believe this would be a grave mistake."
~page 6 of Haiman's Best Practices for Newspaper Journalists
In addition to the rebuttal Haiman gives to this, it seems like it would be in the newspapers' best interests to not offend the readers. One good way to turn off the readers is to ignore their concerns. Journalists wouldn't have jobs if they didn't have readers. Also, as stated later in this book, like it or not, journalists, like everyone else, have to swallow their pride and admit what they've done wrong. It doesn't matter what your profession is--if you can't admit you were wrong, you can't improve. It is important to have this open-mindedness in order to do well in this profession--or any profession--and to make sure that everything is fair.
Other Thoughts on Haiman 1-16