Painful Politics Persistently Present
"If you are writing for a corporate website, private or public, you may need to be a very good politician and a patient advocate." ~ Writing for the Web, Kilian (120)
A little bit of advice can go a long way, just like the quote above. Exercising patience and doing your absolute best to be a diplomat at all times is a great way (if sometimes frustrating) to study people and how they work. There will come a time when you have to step on someone else's toes, but if you do it in the right way (if there is a right way) its possible that everyone will come to a common understanding and a peaceful resolution.
Kilian also made the point that when a significant number of people write specific sections of a website, things become distorted or incongruent. If you have departments writing only for their section of the website, then people simply searching through the site might not have the general knowledge as those writing the information and go off with a huff. It can be difficult telling someone that you appreciate their help, but that you need to change something they wrote or that you would be better off without their help.
However, that's where politics come in! And we all love and cherish those practices, now don't we. They may be a pain, but we're probably better off trying that road first instead of simply running rough-shod over our fellow man.
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