When I read emails, especially from someone I have never met, I cannot dechiper what their specific tone, emotion, or if they are using sarcasm. Emails are different from reading a story or a book, you have to communicate back to them. "Not only do e-mail senders overestimate their ability to communicate feelings, but e-mail recipients also overestimate their ability to correctly decode those feelings." It's all in the guess of what you think or believe the person is getting at. I try to keep a normal sounding tone, so it seems neither excessively cheerful, or harshly scolding.
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